Video: Kaizen vs. the Suggestion Box

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Thanks to the Lean Enterprise Institute for recording this short video when we were at the recent Northeast Shingo Prize conference.

In this video, I talk about one of the concepts in my book  Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements – namely, a few of the ways a Kaizen approach to improvement is different from a suggestion box.

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1 Comment
  1. Arun Kumar says

    I am of opinion that kaizen should not be compared with suggestion box that both can be implemented properly to get best result.

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