Thanks to the Lean Enterprise Institute for recording this short video when we were at the recent Northeast Shingo Prize conference.
In this video, I talk about one of the concepts in my book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements – namely, a few of the ways a Kaizen approach to improvement is different from a suggestion box.
What do you think?
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
I am of opinion that kaizen should not be compared with suggestion box that both can be implemented properly to get best result.