Thanks to the Lean Enterprise Institute for recording this short video when we were at the recent Northeast Shingo Prize conference.
In this video, I talk about one of the concepts in my book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements – namely, a few of the ways a Kaizen approach to improvement is different from a suggestion box.
What do you think?
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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
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I am of opinion that kaizen should not be compared with suggestion box that both can be implemented properly to get best result.