Tag: Value
How to Choose the Right KPIs, Manage Change, and Understand Customer...
Formerly known as "Lean Whiskey" -- Mark Graban and Jamie Flinchbaugh explore how to choose meaningful KPIs, integrate change management with Lean, and uncover...
The Longer Starbucks Coffee Stopper Is Obviously Waste… Unless It Is...
I started with a strong opinion when I took this photo.
The long green Starbucks coffee stopper felt like obvious waste. Five inches of plastic...
Creating Value Without Command-and-Control — John Rizzo on Empowering People
In this episode of the Lean Blog Interviews Podcast, John Rizzo explains how organizations create lasting value by empowering people instead of relying on...
Lean Coffee Talk #6: System Design, Higher Ed Innovation, and Navigating...
Formerly known as "Lean Whiskey."
Mark and Jamie Answer Listener Questions
Listen:
In Season 2, Episode 6, Mark Graban and Jamie Flinchbaugh bring "lean coffee" to Lean...
Smiles, Sharpies, and Systems: What Do Starbucks Customers Really Value?
Starbucks has been in the headlines for a renewed push toward hospitality and "moments of connection." The Wall Street Journal recently reported on new...
Lean Coffee Talk #5: From Miss Piggy to Spinal Tap, and...
Formerly known as "Lean Whiskey"
Listen:
In Season 2, Episode 5, Mark Graban and Jamie Flinchbaugh are going back in time (apologies to Huey Lewis and...
So, I Finally Left an iPad Behind in an Airplane Seatback...
The "Miracle on the Hudson" was 10 years ago today. Read my blog post about hearing Sully speak at an event last year.
I got...
Value Is Defined by the Customer–And Not All Customers Want the...
tl;dr: Value isn't universal. Different customers--and the same customer at different times--define value differently. Lean works best when organizations offer flexible options instead of...
The Patient Pays Less, Yet the Surgeon’s Paid More
Can physician-led surgical centers provide lower out-of-pocket prices for patients, along with lower infection rates, and higher compensation for the surgeons? One surgical center in Oklahoma says so...
Guest Post: Tom Brady (TB12) – Lean Thinker
Mark's Note: Today's post is by a new guest contributor, Tom Gormley. I first met Tom in 2009 or 2010 when my wife and...
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...
A Lean Guy Listens to NPR: NICU Waste, Growing a Rural...
I did a similar post in 2012, but here's a post where I share some recent NPR stories that I've heard recently (through the...
