Tag: Travel

Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys: https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/ I wondered...

tl;dr: Airlines, including American and Delta say that masks are "required" on board, but enforcement of this supposed requirement is spotty, at best. It...

Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Electronic Health Records and Computerized Physician Order Entry were going to reduce...

Here is the second post in a series about how to be safe when traveling (if you have to now or when things start...

TL;DR: A "not quite perfect" pint at the Guinness Storehouse shows how standard work, quick problem-solving, and relentless pursuit of perfection play out in...

tl;dr: Human error is inevitable--even for experienced professionals. Forgetting socks on a work trip is harmless, but similar mistakes in healthcare or organizations can...

For many families, making a trip to Walt Disney World is the quintessential family vacation. My wife and I started planning our Disney trip...

Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...

Last Thursday, I flew to Ohio after my 93-year-old grandfather was moved from the hospital to hospice. He passed away peacefully Saturday morning in...

My wife and I are getting ready to leave tomorrow night for a two-week vacation, so it jogged my memory about this story I...

I travel a lot and, thanks to my work, I'm pretty well attuned to the idea of not blaming individuals for systemic problems in...

If you have to add a warning or instruction label to something that should be obvious in its use, then the item is probably...