Tag: Process Behavior Charts
Why NHS Leaders Should Stop Spuddling: Samantha Riley on Making Data...
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My guest for Episode #413 of the Lean Blog Interviews podcast is Samantha Riley,...
Why Process Behavior Charts Beat Red-Green Metrics in Lean Management
tl;dr summary: Red/green metrics create snap judgments and overreaction. Process Behavior Charts provide context, distinguish signal from noise, and help leaders make better decisions,...
Oscars Ratings Are Down–But Is It Really a “Signal”? A Process...
tl;dr: Oscars ratings keep hitting "all-time lows," but those single-year drops don't mean much without context. A Process Behavior Chart shows the real story:...
A Dutch Engineer Now Working in Lean Healthcare: Arnout Orelio
My guest for Episode #403 is Arnout Orelio, author of the book Lean Thinking for Emerging Healthcare Leaders: How to Develop Yourself and Implement...
Learning From These Charts About Patients and Dignity (and Improvement)
I was pointed to this tweet late last year:
https://twitter.com/Quality_Watch/status/1332428482517712896
Here is the chart in question:
It's an important question from the British NHS -- of course,...
RAG Charts Aren’t Real Visual Management: How Process Behavior Charts Improve...
tl;dr: RAG and bowling charts trigger overreaction and hide real system behavior. Process Behavior Charts reveal whether performance is truly changing, helping leaders focus...
Is NFL Scoring Really Up–Or Just Noise? A Process Behavior Chart...
tl;dr NFL scoring hit an all-time high in 2020, but a Process Behavior Chart shows it's not just random noise--it's a real statistical signal....
What Does it Mean if Your LinkedIn Profile Views Are Down...
I say it a lot, but two data points are not a trend. I didn't invent that idea, of course, but I've tried to...
Webinar on Process Behavior Charts & Covid-19 [Recording]
I'm really excited to have collaborated with Chris Chapman on a webinar that we presented jointly on Monday June 1.
Here is the recording:
https://www.youtube.com/watch?v=xd5zPoYG68w&feature=youtu.be
You can...
The Misleading Use of “YTD” Numbers to Evaluate Performance
In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in the context, at this moment,...
Learning Process Behavior Charts and the More Difficult Challenge of Unlearning...
Thanks to ASQ for asking me to write this article for their "Statistics Digest" newsletter in October of 2019 - click here to access...
Starbucks Risks Getting Burned on the Metrics Rollercoaster
Shout out and hat tip to Dan Markovitz for his excellent blog post:
"WHEN LEADERS TORTURE THEIR EMPLOYEES"
He makes a strong case that displaying three...









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