Effective problem solving is not about quick decisions, templates, or expert opinions—it’s about shared understanding, scientific thinking, and learning at the system level. These posts explore how leaders and teams approach real problems in complex environments, from executive decision-making to daily improvement work.
Drawing on Lean thinking, Toyota practices, healthcare, manufacturing, and knowledge work, this archive emphasizes problem-solving as a leadership capability: asking better questions, testing assumptions, and building systems that make problems visible instead of hidden.
Out there in the Lean and quality improvement communities, you sometimes hear some silly things. Sometimes, I want to attach the “Lean As Mistakenly Explained” (or L.A.M.E.) label to what’s said when it really seems off the mark from what…
Mark’s post: I’m still away on vacation, but happy to have some guest bloggers, including Chad Walters. Unlike his past posts, today’s not about Lean in sports… and I think you’ll enjoy it. Obviously one of the most important questions…
While I’d be the first to admit that my writing is not perfect and I certainly need a copy editor for my books, I have a bit of a reputation as a “grammar cop” amongst co-workers in previous jobs. I…
I recently read an article (a case study) about “Lean Six Sigma” in a publication. It’s not online, so I can’t link to it, nor do I really want to call them out by name. I didn’t like the article,…
Here’s a funny ESPN commercial featuring PGA golfer Rickie Fowler. Fowler is pouring coffee, yet he makes some bad assumptions about which coffee is decaf and about the “milk” being bad (compounded by the joke that he’s supposedly color blind).…
My guests for Podcast #179 are my friends Judy Worth and Tom Shuker, two of the co-authors of the book Perfecting Patient Journeys, which was published earlier this year by the Lean Enterprise Institute. About the book: “Perfecting Patient Journeys” is…
I flew back safely from Finland on Saturday – or I should say British Airways and American Airlines flew me safety, including in the 747 pictured at left. 15 hours across three flights. It was a long day. But, I…
It’s been interesting to follow the rise and fall of former Apple retailing executive Ron Johnson during his less-than-two-year stint as CEO at long-struggling retailer JC Penney. Johnson was often cited as the genius behind the generally outstanding Apple stores,…
Here in New Orleans, there was a problem with the city water today and there’s a 24-hour “boil water” order in effect through tomorrow morning. We could play a good game of the 5 Whys: Why can’t we drink the…
Reminder: Please take my reader survey and enter to win some Lean prizes. My friends at LEI have a new book out by Judy Worth, Tom Shuker, and Beau Keyte: “Perfecting Patient Journeys.” The book appears to focus on Lean…
Mark’s note — today’s guest post is by my friend Karen Martin, my guest for Podcast #151 where we talked about her latest book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen…
It’s awesome that Eric Ries puts the video content from The Lean Startup Conference online each year. He’s just uploaded some videos to his YouTube channel, with more to come (including video of my “Ignite” session talk on Lean Healthcare…