Tag: Problem Solving
Interview with John Shook on A3 Problem Solving and His Book...
Episode #56 of the podcast is a discussion with John Shook, one of my absolute favorite people in the Lean world.
The few times I've...
In Customer Service, Apologizing Does NOT Get to the Root Cause
Making the Most Of Customer Complaints - WSJ.com:
Here's a good article from the WSJ about customer focus and quality improvement:
"All too often, companies have...
Managing to Learn, from John Shook
Managing to Learn: Using the A3 management process to solve problems, gain agreement, mentor, & leadPublished by the Lean Enterprise Institute, John Shook has...
"JIT" As A Cause of Delayed Shipments?
"Just in Time" so often gets a bad rap. People blame "JIT" for all sorts of problems, when it's often a problem with how...
Taking Responsibility for Mistakes – On the Field, and Off
Wildcats know they have room to improve -- chicagotribune.comThose of you who know me recognize me as a diehard Northwestern Wildcats fan. Yes, it's...
IndustryWeek Webcast on A3 Reports by Prof. Durward Sobek
IndustryWeek : A Primer on A3 Reports: Better Thinking for Stronger Organizations
I can understand the appeal of A3 reports... putting all of the relevant...
Process Firefighting, Sometimes the Result of Process Arsonists?
"process arsonist" - Google Search
I was talking with someone a few weeks back about the analogy of "fire fighting" in a workplace (something that...
Fire Fighting vs. Root Cause Problem Solving
Below is some of the text from edition #3 of the newsletter from my upcoming book Lean Hospitals: Improving Quality, Patient Safety, and Employee...
The Power of Asking "Why?"
reportonbusiness.com: Asking 'why' again and again is harder than you think, but it works
It's kind of neat to see a column about the "5...
Google-Funded eSolar project shows signs of Lean Thinking
By Jason Turgeon:Google made headlines last year when it announced it that it was going to devote a significant chunk of cash to developing...
A Silly Example of Mandates and Threats Not Working
Cemetery full, mayor tells locals not to die
Maybe this mayor has consumed too much Bordeaux wine. But this story is a wonderfully comical illustration...
Why Do Patients Have to Do This?
The Informed Patient - WSJ.comGood column in the WSJ today, as always, from Laura Landro. She writes about the need for patients to take...
