Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Managing to Learn, from John Shook


Managing to Learn: Using the A3 management process to solve problems, gain agreement, mentor, & lead

Published by the Lean Enterprise Institute, John Shook has a new book (available now) on the A3 problem solving process and on Lean leadership. You can download the first two chapters of the book online and see sample A3s.

Managing to Learn by Toyota veteran John Shook, reveals the thinking underlying the vital A3 management process at the heart of lean management and lean leadership. Constructed as a dialogue between a manager and his boss, the book explains how “A3 thinking” helps managers and executives identify, frame, and then act on problems and challenges. Shook calls this approach, which is captured in the simple structure of an A3 report, “the key to Toyota's entire system of developing talent and continually deepening its knowledge and capabilities.”

There is also a webinar scheduled with John. Whenever I've seen John present, I've learned a ton — more “ah ha's” per minute than any other Lean speaker out there, I think.

I have a pre-publication version of the book that I'm still reading through and will review shortly. I'm also hoping to have a podcast episode lined up with him soon, so stay tuned.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

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