Here's a funny ESPN commercial featuring PGA golfer Rickie Fowler.
Fowler is pouring coffee, yet he makes some bad assumptions about which coffee is decaf and about the “milk” being bad (compounded by the joke that he's supposedly color blind).
I guess if there's any Lean lesson, it's that we can be at the “gemba” and that doesn't guarantee problem solving success if we don't understand the situation, if we have faulty mental models… and if we're not listening to others.
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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Good Friday laugh. Thanks for sharing.
I love the video, in part, because it makes me think of problems that people run into when they can’t see reality in the workplace due to some mental model getting in the way (not color blindness getting in the way). The “spoiled milk” is obviously orange juice to some, but leaders don’t take input or don’t take care to make sure their mental models aren’t out of whack.
I don’t think he’s genuinely colorblind. He’s just obsessed
with all things orange. As a former Oklahoma State Cowboy golfer he
dons bright orange golf outfits to honor his school. However, the
message about going to the gemba to see the situation live is
solid. I wonder if his favorite singer is Frank Sinatra.
Yeah, I realize it was a put on for the commercial…
What’s the Sinatra reference about?
http://www.examiner.com/article/what-was-frank-sinatra-s-favorite-color
Sinatra was obsessed with orange. This article shows clothes and home decorations, but he also had an orange car and I believe an airplane decked out in orange.
Maybe he drank a lot of decaf coffee in the morning as well.
http://www.examiner.com/article/what-was-frank-sinatra-s-favorite-color
Sinatra was obsessed with orange. This article shows clothes and home decorations, but he also had an orange car and I believe an airplane decked out in orange.
Maybe he drank a lot of decaf coffee in the morning as well.
From Ron Phipps on LinkedIn: