Tag: Problem Solving

It's a bit of a modern management cliché to say, "Don't bring problems! Bring me solutions!" I think what that means is, "Don't just complain!...

A few weeks back, I posted the first new video from my Healthcare Kaizen co-author's health system: "Endoscopy Nurses are "Kaizen Crazy" at Franciscan St....

Four years ago, I parodied the style of GEICO commercial that they were running at the time with a "did you know that Steve...

Mark's note: Today's post is a guest post by my friend and colleague Isaac Mitchell. We've crossed paths at conferences, including the annual Society...

Last week, I published my first cartoon collaboration with a skilled artist (and medical assistant), Carrie Schurman. You might call that cartoon "Strategy Dog-ployment." None of us...

What happens when a mistake is made in your organization? How do you react when an error occurs? A lab specimen gets mislabeled. The wrong...

We all know the beaver is "the engineer of the animal kingdom." That's why MIT has a beaver as a mascot... it's an engineer...

California week on the blog continues after yesterday's post about Lean at San Francisco General Hospital. Today, I'm flying to Los Angeles to attend the...

In the Kaizen process, we ask everybody to identify problems (or opportunities) and then to write down an idea that could potentially solve the...

It's been fun attending the annual Lean Transformation Summit (produced by LEI). Today is Day 2. I took some notes from Day 1 and...

We've all seen it. We've probably all done it. What's that? Jumping to solutions. I hope this illustration I created gives you a bit of pause... not just...

Out there in the Lean and quality improvement communities, you sometimes hear some silly things. Sometimes, I want to attach the "Lean As...