On Tuesday, I hosted, via KaiNexus, a webinar with Jon Miller on the important topic of “Practical Problem Solving,” a structured 8-step method for solving problems.
I wrote a blog post about this for the KaiNexus blog, previewing the webinar and summarizing the steps of the PPS method:
You'll learn about this method and how it makes the PDSA model and mindset a bit more concrete. You might recognize the thought process from good A3 problem solving, as well.
I previously did podcast with Jon about his book Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
Here's the recording:
And be sure to check out the KaiNexus webinar library…
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.