Measures of Success, Metrics, and Better Decision-Making
Measures of Success is about improving results by improving the way we interpret data. Too many organizations react to noise, chase arbitrary targets, and mistake random variation for meaningful change—creating fear, waste, and poor decisions instead of learning.
These posts explore better ways to use metrics through Lean thinking, statistical thinking, and Process Behavior Charts. Drawing heavily from the ideas in my book Measures of Success: React Less, Lead Better, Improve More, this archive focuses on understanding variation, avoiding overreaction, and helping leaders ask better questions of their data—so improvement efforts are grounded in reality, not frustration.
