Tag: Healthcare

Healthcare Improvement Through Lean, Leadership, and Learning

Healthcare improvement isn’t about working harder—it’s about better systems, better leadership, and a culture that supports learning and speaking up. This archive brings together blog posts, podcasts, and reflections on Lean healthcare, patient safety, quality improvement, leadership, and continuous improvement. Many of these posts draw on real hospital experiences and lessons from Deming, Toyota, and frontline healthcare teams, with a consistent emphasis on respect for people and learning from mistakes.

Remembering Louise Batz’s Tragic Death From Medical Error 10 Years Later

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Mark's note: This post is reprinted from an email from Laura Batz Townsend, the CEO of the Louise H. Batz Patient Safety Foundation. I...

Joy Furnival on Lean in the NHS: Lessons from Manufacturing to...

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Joining me for Episode #340 of the podcast is Dr. Joy Furnival CEng MIET, an experienced senior NHS manager, improvement leader, and chartered engineer....

The CEO Leading the Culture Change at ZSFGH

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Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses for system problems. The HealthLeaders...

A Lean Guy Reads “Health Leaders” on Nursing Retention and Leadership

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Here's the latest in an occasional ongoing series I call "A Lean Guy Reads ________". Today, I'm reading the latest issue of Health Leaders...

Operational Excellence Mixtape: April 12, 2019

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Ryan and I are co-sponsoring a workshop that I'll be presenting on "Measures of Success" in Winnipeg on May 10. Learn more. Healthcare - Creating...

Charlie Protzman on the BASICS of Lean and Applying Lessons from...

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Joining me for Episode #339 of the podcast is Charles Protzman, author of a great number of Lean healthcare books. Today, we are talking...

Upcoming Webinar: How to Navigate the Transformation Continuum

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Our next KaiNexus webinar that I'm hosting is going to be presented by an old friend, Roger Chen. I'm not calling Roger old, I'm...

Podcast #338 – Grey Dube, Another Lean Healthcare CEO from South...

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My guest for Episode #338 is Mr. Grey Dube, the Chief Executive Officer at Leratong Hospital. He has over 40 years' experience in the...

Effective and Sustainable Lean Transformation Requires Effective Change Leadership

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I was first introduced to the ExperienceChange simulations about ten years ago when I already had more than ten years of experience trying to...

Operational Excellence Mixtape: March 29, 2019

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Healthcare - Creating Value for Patients The design of payment and reimbursement systems in healthcare is a key driver of value.  In Canada, it is not uncommon...

Podcast #337 – Vance Jackson, a Lean Healthcare CEO from West...

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It's my second straight podcast with a healthcare CEO. This time, joining me for Episode #337 is Vance Jackson, FACHE, FACMPE, the President &...

Operational Excellence Mixtape: March 15, 2019

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Healthcare - Creating Value for Patients The new venture between Amazon, Berkshire Hathaway, and JPMorgan Chase to fix healthcare is called "Haven" according to a new press...
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