Healthcare improvement isn’t about working harder—it’s about better systems, better leadership, and a culture that supports learning and speaking up. This archive brings together blog posts, podcasts, and reflections on Lean healthcare, patient safety, quality improvement, leadership, and continuous improvement. Many of these posts draw on real hospital experiences and lessons from Deming, Toyota, and frontline healthcare teams, with a consistent emphasis on respect for people and learning from mistakes.
Scroll down for how to subscribe, transcript, and more Joining us for Episode #479 of the Lean Blog Interviews Podcast is Arnout Orelio, a returning guest (from Episode 403 in 2021). He has been working with Lean management since 1995,…
Below is some material that I wrote, but didn’t use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Maybe it was a mistake to cut it. But the material wasn’t really related to…
Scroll down for how to subscribe, transcript, and more Joining us for Episode #478 of the Lean Blog Interviews Podcast is Shaunté Kinch. In 2022, Shaunté founded Empact Global, a consultancy that works with organizations to help them solve really…
In recent years, healthcare providers increasingly want you to do an “online check in” prior to your appointment. I can see the benefits — when it works well. I’d rather type information into my phone or computer instead of writing…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and…
Joining us for Episode #476 of the Lean Blog Interviews Podcast is Ken Pilone, who has more than 30 years’ experience in Organization Development in government, retail, automotive, distribution, and aerospace. He recently retired from Providence Health & Services, working…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and…
Running through the final post yesterday, Value Capture hosted a new blog series that was a collaboration with my friend Deondra Wardelle and other authors, including myself. The posts will led up to and culminated in a panel discussion webinar…
This week is National Nurses Week. Nurses are highly skilled and, too often, are underappreciated.
Lean should be one of the best things that ever happened to nurses. In a truly Lean environment, we wouldn't be understaffed. Nurses wouldn't get blamed and punished for systemic problems. Hospitals and the broader healthcare system would break down silos and barriers to care. And, nurses would be treated respectfully by everybody in the system at all times.
Instead of being a hospital to celebrate and thank nurses, I'm on some vacation time through next Tuesday. So, I'll leave some of my favorite blog posts and podcasts about nursing and Lean here in this post.
Listen: In Episode 39, Mark Graban and Jamie Flinchbaugh toast the completion of Mark’s new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation (coming soon!). Technical note: If you want to skip the whiskey talk,…
TL;DR: In healthcare, a “culture of safety” is not a slogan or a delegated program. It is created through consistent leadership behaviors that reward speaking up, focus on learning instead of blame, and make psychological safety real in daily work.…
