Mark’s Note: I’ve known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare Transformation Summit events. He’s been sending out an excellent curated email on Operational Excellence. Click here to sign up to receive them via Substack (these are separate from any Lean Blog emails you might receive). I asked Ryan if I could archive these emails to give them a more permanent home on the web… and he agreed. Thanks!
Thanks as always to Ryan McCormack for this… Summer is approaching which means it’s time to review the 10 most popular mixtape links of 2020 so far. Here are the 10 most clicked links from 2020: 1. The crisis has…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Electronic Health Records and Computerized Physician Order Entry were going to reduce errors and save lives by providing better clinical decision support and alerts for potential…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity in Canadian healthcare systems in this opinion piece by Larry Haiven in the Halifax Examiner. …
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Paul O’Neill was a pioneer in establishing an all-encompassing pursuit of safety and zero harm as the path to excellence and profitability at Alcoa, and then…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Healthcare and hospital staff around the world are working tirelessly to provide care during this crisis. I thank everyone that is selflessly sacrificing in service to…
Insights about improvement, innovation, and leadership… Dear Readers, Covid-19 has disrupted the world. We have been thrust into a situation where we are required to rapidly adapt and innovate, and the stakes have never been higher. Lean principles of continuous improvement…
Healthcare – Creating Value for Patients Running controlled experiments for evaluating interventions in healthcare is usually infeasible – the presentation of patients can be random and most factors are impossible to control. However, experimenters can benefit from the quasi-random assignment…
Healthcare – Creating Value for Patients Developing a culture of patient safety requires the ability to raise risks without fear of reprisal. This post from leanblog.org about a nurse who failed to report a critical incident for fear of being immediately…
Healthcare – Creating Value for Patients “We have a good people in a bad system”. Here’s an excellent interview with Dr. Marty Makary, author of “The Price We Pay”, on how to address the challenges of the US Healthcare system. Who knows…
Healthcare – Creating Value for Patients It’s been more than 10 years since Atul Gawande wrote The Checklist Manifesto, showing the world that a simple 2-minute checklist prior to surgery resulted in fewer deaths. Adoption is “pretty spotty”, and in…
Healthcare – Creating Value for Patients Sometimes you just need to get a team together and improve. Here’s a good example of use of A3 thinking to improve opioid prescribing in outpatient rheumatology. Reducing harm requires the conditions to speak up, raise…
