Operational Excellence Mixtape: July 31, 2020


Thanks as always to Ryan McCormack for this…

Healthcare — Creating Value for Patients

Health systems with a culture of improvement find their capacity for solving problems useful during the pandemic.

How do you talk to patients about treatment or results when they don't have a phone?  ER doctors gave cellphones to their patients.  The results were stunning

Hospitals are using robots to help during the pandemic.  Many want to keep them when it's over

Operational Excellence

Work should be connected to purpose.  A higher purpose brings a higher culture

What's better? Lean or agile? I'm not sure this is even a useful debate, as the underlying principles of lean management and agile are congruent.  McKinsey suggests you need not choose because both approaches complement each other well.  

How the Royal Australian Navy nurtures innovators.

How to do Design Thinking Better

Leading & Enabling Excellence

A challenge with problem solving is that it bums people out to talk about problems all the time.  A study shows that intentionally sharing good news stories increases morale.

Picking wrong when hiring managers can have lasting devastating consequences.  Be mindful of whom you put into leadership roles.

MIT Sloan Management Review has compiled a dozen great articles in 12 Essential Strategy Insights

Coaching – Developing Self & Others

If you're feeling out of sorts or more regularly distracted during this lockdown period, you're not alone.  “Load theory” may be causing you to feel like your brain is turning to mush.  Here's how to help mitigate it.  

Books, Podcasts, Videos

Having a “vision script” is more powerful and specific than a “vision statement”.  But even if you have a compelling vision, you need to sell it the right way to the right people.  Learn more in How to Sell Your Vision on episode 482 of Coaching for Leaders podcast

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Ryan McCormack
Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.


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