Operational Excellence Mixtape: Sept 18, 2020


Thanks as always to Ryan McCormack for this…

Healthcare — Creating Value for Patients

Another reminder that focusing on the patient and value-based care is a better approach than volumes.  Sigh – when will we actually start doing this systemically in North America?

4 Healthcare Leadership styles for 2021

Operational Excellence

Does technology, the Internet of Things and Industry 4.0 mean Lean is dead? Jeffrey Liker and Raja Shembekar discuss Toyota Production System and Industry 4.0

Much has been written about fake lean.  Here's how to spot an agile faker.  Very similar.

Why is it hard to buy paper towels? CNN follows WSJ in reporting that “lean manufacturing” is to blame (talk about a slow news day).  In a succinct defense of lean, LEI responds and points out that surge demand, supply constraints, and hoarding are much more significant contributing factors

Scientific thinking and seeking facts are foundational to operational excellence.  Yet many mistake scientific thinking for establishing “objective truths”, or believe falsification means rendering a theory debunked with a single data point.  Practicing scientific thinking involves establishing a preponderance of evidence is required to support assertions

Excellence in anything generally requires persistence and consistency over long periods.  So it's no surprise that the best manufacturing plants are “older” and practice team-based problem-solving

Quality is alive and well in municipal government.  Many more local governments have won Baldrige awards than I would have expected.  

Necessity is the mother of invention.  Here are some good examples of crisis-inspired innovation from 2020.

Leading & Enabling Excellence

Tom Peters says, “All ‘systems' inevitably calcify, regardless of the leaders. [The] solution is to automatically throw out any such system after, say, 5 years.” Theodore Kinni says his organization does just that.

Should all businesses adopt “start-up” values even if they aren't startups?  Silicon Valley convinced everyone that they should, but innovation speak is not suitable for the entire economy

Bureaucracy breeds in growing corporations. Can Netflix sustain its innovative culture as it grows?

The coronavirus has exposed just how flexible organizations need to be.

Coaching – Developing Self & Others

Becoming a more patient leader.

Growth mindsets are essential for leading transformations.  Given the rate of change in the world, perhaps we should start developing growth mindset earlier in life.  How to build a growth mindset in children.

Books, Podcasts, Videos

Covid has created trying times for all.  Skip Steward reminds us How to Make The Best of Bad Circumstances on Gemba Academy podcast #337.

The Kindle edition of A Playbook for Habitual Excellence, an excellent resource about the leadership of Paul O'Neill, is available for free this week on amazon.

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Ryan McCormack
Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.


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