Category Mixtape

Mark’s Note: I’ve known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare Transformation Summit events. He’s been sending out an excellent curated email on Operational Excellence. Click here to sign up to receive them via Substack (these are separate from any Lean Blog emails you might receive). I asked Ryan if I could archive these emails to give them a more permanent home on the web… and he agreed. Thanks!

Operational Excellence Mixtape: March 1, 2019

Healthcare – Creating Value for Patients Ontario is betting big on an untested hypothesis of reorganizing and consolidating healthcare operations and budgets predicting it will result in patients “seamlessly” moving through the health system.  Time will tell, but the history has…

Operational Excellence Mixtape: January 18, 2019

Healthcare – Creating Value for Patients Too often, patient involvement in design and research is tokenist or “tick-box”, and requires burdensome processes for participation.  To truly design around the patient, research needs to be person-centered. Large healthcare systems continue to consolidate and…

Operational Excellence Mixtape: December 7, 2018

Healthcare – Creating Value for Patients Healthcare is the world’s largest cottage industry, as evidenced by the enormous variation in practice.  Healthcare practitioners may finally be ready to acknowledge that reducing variation is important to improving patient safety and outcomes according…

Operational Excellence Mixtape: November 23, 2018

tape

Healthcare – Creating Value for Patients Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive.  Some new publications show how using a big data approach for patient complaint data can help identify…

Operational Excellence Mixtape: November 9, 2018

Healthcare – Creating Value for Patients The benefits of Electronic healthcare records are a polarizing topic with healthcare providers.  Standardization and electronic workflows have their upsides, but many are developed to optimize billing and payments, and are not designed with…

Operational Excellence Mixtape: October 26, 2018

Close-up of a vintage audio cassette tape with purple and white label.

Healthcare – Creating Value for Patient A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an operations research approach.  Here’s an example from Ottawa. Patient interviews can be uncomfortable, and it…

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