Mark’s Note: I’ve known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare Transformation Summit events. He’s been sending out an excellent curated email on Operational Excellence. Click here to sign up to receive them via Substack (these are separate from any Lean Blog emails you might receive). I asked Ryan if I could archive these emails to give them a more permanent home on the web… and he agreed. Thanks!
Healthcare – Creating Value for Patients Too often, patient involvement in design and research is tokenist or “tick-box”, and requires burdensome processes for participation. To truly design around the patient, research needs to be person-centered. Large healthcare systems continue to consolidate and…
Hi All – here’s a collection of the most read Mixtape links from 2018. I compiled the links with the greatest number of viewers and then organized them into some themes. Enjoy! Setting goals and developing effective and actionable KPIs is a…
Mark’s Note: I’ve known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare Transformation Summit events. He’s been sending out an excellent curated email on Operational Excellence. You can…
Healthcare – Creating Value for Patients Healthcare is the world’s largest cottage industry, as evidenced by the enormous variation in practice. Healthcare practitioners may finally be ready to acknowledge that reducing variation is important to improving patient safety and outcomes according…
Healthcare – Creating Value for Patients Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive. Some new publications show how using a big data approach for patient complaint data can help identify…
Healthcare – Creating Value for Patients The benefits of Electronic healthcare records are a polarizing topic with healthcare providers. Standardization and electronic workflows have their upsides, but many are developed to optimize billing and payments, and are not designed with…
Healthcare – Creating Value for Patient A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an operations research approach. Here’s an example from Ottawa. Patient interviews can be uncomfortable, and it…
Healthcare – Creating Value for Patient CMAJ summarizes how to improve the quality of healthcare in Canada. Nothing new here, which begs the question – what are we waiting for? Intermountain Health in Utah has a reputation for creating value for…
Healthcare – Creating Value for Patient Creating value for patients isn’t a “project”. Lean thinking isn’t a program you “implement” in a hospital over a few years. Virginia Mason has been improving value-based care for 17 years and it continues to…
Healthcare – Creating Value for Patient The legendary quality leader W. Edwards Deming is widely known for his thoughts on statistics and systems. However, Deming believed that psychology was of crucial importance when improving organizational performance. The Institute for Improvement in Healthcare shares…
Healthcare – Creating Value for Patient Canadian healthcare is where “pilot projects come to die”. There is a lack of a culture of innovation in Canadian health, partly due to its fragmented nature and reliance on academic and government echo-chambers to…
Healthcare – Creating Value for Patient Canadian healthcare is still mired in a system of outdated technology (including reliance on faxing and pagers) in a world where consumers expect total transparency and availability of data. Canadian doctors agree that patients should have…
