All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…
I’m looking forward to the new book by my friend Katie Anderson, due out in July: Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning You can now pre-order the paperback or…
Here is the second post in a series about how to be safe when traveling (if you have to now or when things start opening up a bit). The series includes: I recently stayed in three different hotels because my…
For Episode #371, we bring the discussion back to Lean Manufacturing applications, as our guest is Marc Lushington-Murray. He currently lives in the Fort Worth, Texas area but, as you’ll discover from his accent, he was originally born and raised…
We didn’t do a live stream like last time, but we did record another video for the Lean Whiskey podcast series, here for Episode #16. You can also listen as an audio podcast, as usual. Today, Mark Graban and Jamie…
Joining me for Episode #370 is Edward Blackman, the founder and managing partner of Kelda Consulting. He has previously had Lean and process improvement-focused roles at organizations as varied as Whirlpool, Amway, and Spectrum Health. Today, we are discussing behavioral…
It’s possible that I could start traveling again for my healthcare consulting work next month… or maybe in July. My colleagues at Value Capture aren’t sure yet how this will work out, but clients are sharing their current plans for…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity in Canadian healthcare systems in this opinion piece by Larry Haiven in the Halifax Examiner. …
Joining me again for Episode #369 of the podcast is Dr. Rachel Mandel, a self-described “healthcare whisperer” and Washington D.C.-based consultant for healthcare organizations. She has her own practice and also works as a Senior Healthcare Advisor for Operational Performance…
Thanks to Emily Elrod for inviting me to do a video chat webinar as part of a series that she has been running recently on “surviving quarantine by spreading life.” It was done on Thursday 5/7 at 4:30 pm ET.…
As I mentioned the other day, I’ve helped the firm Value Capture launch a new podcast called “Habitual Excellence.” The first full episode has been released, with audio of a speech by the late Paul H. O’Neill, Sr. See this…
My guest for Episode #368 is somebody I’ve met fairly recently through his excellent posts on LinkedIn, Steve Feltovich. He is the president of SJF Consulting, Inc. and he previously had a long career in the automotive industry, in particular…
