Category Blog

All Blog Posts

All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.

Operational Excellence Mixtape: May 22, 2020

Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare.  Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…