Podcast #370 — Edward Blackman on Combining Behavioral Science with Continuous Improvement

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Joining me for Episode #370 is Edward Blackman, the founder and managing partner of Kelda Consulting. He has previously had Lean and process improvement-focused roles at organizations as varied as Whirlpool, Amway, and Spectrum Health.

Today, we are discussing behavioral science and the need to combine practices and lessons from that field with Lean and continuous improvement.

Edward earned a Masters degree in Behavioral Science, along with undergraduate degrees in Psychology and Mathematics. He is a certified Six Sigma Black Belt by the American Society for Quality; is certified in Labor Standards by HB Maynard; is a Lean (Toyota Production System) Instructor/Coach; a Kata Coach; a certified Scrum Master; and an Agile Coach. Read his full bio.

I hope you enjoy the discussion!


Streaming Player:



For a link to this episode, refer people to www.leanblog.org/370.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple Podcasts.  You can also subscribe and listen via Stitcher or Spotify.


Questions, Topics, Quotes, and Links:

  • Edward's LinkedIn page
  • Quick background of Edward Blackman
  • Current company – Kelda Consulting
    • Kelda means leader as used in this context and reference
  • Kelda Consulting YouTube Channel
  • Brief introduction to Behavioral Science — and why is it important to connect this to Lean and C.I.?
  • What is “Behavioral Pinpointing”?
  • Response Cost: Is the view worth the climb?
  • Feedback Systems: How do performers know if they are on/off a goal/target?
  • Operants: Linking a behavior with a result
  • All antecedents and no consequences?
  • Performance Management: Aligned with strategy development and deployment?
  • Innovative Change Management: Are performers involved in creating the ideas they are implementing?
  • Exemplary Performers: How to spot and learn from your Positive Deviants
  • Accountability Partners

Video of Edward Blackman:


Thanks for listening!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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