All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
tl;dr: Deming’s Red Bead Experiment shows that most performance variation in healthcare comes from the system–not individual effort. Incentives, threats, and goals don’t reduce defects; leadership must redesign the system and create psychological safety for improvement. Later next month, at…
I love what I do and I travel a lot… the travel can sometimes be a drag, such as last Monday’s flight delays with storms in Chicago, arriving in Toronto three hours late (after midnight). But, sometimes things work out…
If you’ve got time over the weekend (or in the near future)… about three hours to be precise… these three four podcast episodes from Gemba Academy are outstanding and they’re well worth the time. Jon Miller, former CEO of Kaizen Institute,…
Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think…
It’s been a little while, but here’s a new video about Kaizen and continuous improvement from our friends at Franciscan St. Francis Health in Indianapolis. See all of the videos in the link here or via my YouTube playlist. In this…
In healthcare, it’s a well-known problem that people often don’t speak up to point out risks or to report near misses. It’s an organizational culture problem… people are afraid of being blamed, punished, or retaliated against for speaking up. A…
I’m proud of the work that the team at KaiNexus has done in the four years that I’ve been involved with the company in some way. We’re gaining momentum and adding new customers in different industries, bringing us to about…
I saw this story when it originally appeared online as part of a local public radio station in California. It was now picked up nationally by NPR and a number of you emailed me about this Lean healthcare piece about UCLA…
I guess this counts as a “Flashback Friday,” as I was reminded of an old game show that I loved as a kid: Match Game. I was too young to fully appreciate the show, I guess, but I remember it…
It’s time for another Throwback Thursday where I revisit a blog post from the past. To the left, that’s a baby Mark Graban… probably not actually thinking about Lean. I referenced this post in my recent Keith Olber-Lean parody video……
Thanks to Dr. Russell B. Kerbel and Khin-Kyemon Aung for interviewing me for the journal, “Healthcare: The Journal of Delivery Science and Innovation.” It’s an open access article, meaning you can read it online and/or download a PDF. They asked some very…
I’ve been studying and working with Lean for 20 years now and I love Lean because I’m still learning and getting better at this craft. I love seeing other people get excited about Lean when it’s new to them, when…
