All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on “Motivational Interviewing” (as I had previewed here) and talking with a lot of great folks (familiar faces and new connections). A…
One thing I like about Facebook is the way it reminds you about things that happened on this date in previous years. Facebook is reminding me these days about different milestones related to the publication of the book Healthcare Kaizen that…
Every month or two, Greg Jacobson, MD and I have an “Ask Us Anything” video discussion with questions submitted by members of our KaiNexus community. You can register for our next episode, number 14, which we’ll hold on August 15th.…
My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an article, published in the The Joint Commission Journal on Quality and Patient Safety, titled “Using Lean to Rapidly and Sustainably Transform a…
I'm excited to be attending the annual Lean Coaching Summit today through Thursday in Austin. If you're there, please say hi! Today, I've registered to take a class on a topic that I've taken an interest in over the past few years: "Motivational Interviewing," or MI for short. I'm hoping to learn more about coaching people through their stages of "change talk," as related to Lean and organizational change... and that's what today's post is about.
Last week, I ran an experiment. I set up a two-hour block on Friday afternoon that I labeled as “Office Hours,” where followers on Twitter or LinkedIn (as I posted there) could schedule a 10- to 30-minute phone call to…
I've produced A LOT of content about Kaizen and continuous improvement over the past 11 years, including podcasts and webinars. Somebody asked me to build a "curriculum" and a sequence of podcasts and webinars for people to watch as a way of getting educated about this approach. So this post is an attempt at that...
It's been just over six years since I joined the team at KaiNexus, serving in various capacities over that time. As I like to say, even though I don't work full time with the company, I have a full commitment to the company, the team, and their approach.
The company has grown by leaps and bounds, adding customers not just in healthcare, but in other industries. You can read more about our aggregate customer results here. Recently, our customers just crossed the threshold of a combined one million hours of labor time saved, in addition to over $250 million in financial impact... in addition to quality, safety, customer and employee satisfaction improvements.
Back in 2011, I interviewed the CEO and co-founder of KaiNexus, Dr. Greg Jacobson:
There are Dr. W. Edwards Deming quotes that get thrown around... one that sounds incredibly "pro-data" and others that say data and measures are not the only thing... which is it? How do you reconcile that?
A few of you sent me this sad article from the Wall St. Journal:
"'People Are Dying Here': Federal Hospitals Fail Tribes."
I feel like I've some variation of this article and exposé many times over. Sometimes, it's some form of government medicine (active duty military medicine, the VA, or another country) or it's a similar sad story from the private healthcare sector (be it non-profit or for-profit).
Happy Monday everyone. Regular readers know I took some time away from the blog in advance of the 4th of July holiday. I planned on getting back to my regular daily blogging today, but I had a great time with…
When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint Studer. I read it and posted a few thoughts about the book, from a then-partial reading, in early 2006: Reading “Hardwiring Excellence” by Quint Studer…
