Monthly Archives: October 2008
Words that Matter in Healthcare
Healthcare Intelligence Network » Blog Archive » Eight Steps to a Culture of SafetyI think words matter. Action matters, also, but the...
Advertiser Spotlight: American LED-gible, Inc.
Sorry if this post is annoying to anyone, but I always do a short blog post about my sponsors and advertisers on the Lean...
Why Cut Wasteful Spending Only in a Downturn?
Downturn Forces Cutbacks Big and Small - WSJ.comThere's a lot of town during any downturn about cutting costs in businesses or organizations. Often, the...
Weekend Fun: Google Mail Goggles
Official Gmail Blog: New in Labs: Stop sending mail you later regretHa, this isn't an "error proofing" service I would need anymore, but it...
"Black Belt for Sale"
Black Belt for Sale | Quality Digest - Mike Micklewright
You might remember Mike from his Dr. Deming podcast and impersonation. Not that I'm trying...
Lean at a Wisconsin Children’s Hospital
Children's Hospital is going lean - The Business Journal of Milwaukee:Wisconsin is a state that seems to have a disproportionate amount of Lean activity...
LeanBlog Podcast #51 – Randy Russell, Lean in Law Enforcement
Podcast Episode #51 is the first part of a two-parter (listen to part 2 here) with retired Lt. Randy Russell of the Jacksonville Sheriff's Office,...
Lean Cultures in the Top Small Workplaces
Top Small Workplaces 2008 - WSJ.comToday's WSJ was well worth the $2.00. Yes, I subscribe to the online Journal, but there's something nice about...
In Customer Service, Apologizing Does NOT Get to the Root Cause
Making the Most Of Customer Complaints - WSJ.com:
Here's a good article from the WSJ about customer focus and quality improvement:
"All too often, companies have...
Muda Reducers for Computer Users
Tech Tips for the Basic Computer User - Pogue's Posts - Technology - New York Times BlogThis isn't really a "Lean" post, as much...
Laying off Lean People
Mass General cuts 200 jobs - Daily Business Update - The Boston GlobeTimes are tough, financially, for many organizations -- hospitals included. About two...
Apple’s Newly Discovered Manufacturing Prowess?
The 'Brick' is... | 9 to 5 MacThere's news that Apple is going to announce new laptops. I love my MacBook that I just...
