On the right hand column, I've had a “favorite posts” link for some the articles and blog postings that I like the best. I'll update this with my favorite posts of last quarter.
Toyota Bucks Trend by NOT Outsourcing
Bad Visual Controls at Baggage Claim
Motivating Employees with Catchy Slogans
Blue Collar Urban Legends
Toyota's Basic Management Policy
Atlanta Braves Culture of Winning
Home Depot's CEO and Gemba Walks
I'll Bet Merck's Lean Effort Fails
The Blue Collar CEO: Tom LaSorda
Employee Shortages Only for “Bad” Companies?
Quelling Command and Control Thinking
Can You Ignore Your Customers for a Week?
How to Get More Than 100%, Just Ask Toyota
Lean Healthcare: Protecting Yourself At The Hospital
A Frustrated Lean Guy, You Have to Read This
Bad Visual Controls Example: Drug Store
Kitchen Kaizen: The Coffee Pot
Kitchen Kaizen: Standardized Oatmeal?
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.