Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Blue Collar Urban Legends

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Urban Legends Reference Pages: Business (Blue Collar Innovation)

The snopes.com website is the authoritative source for urban legends and debunking those internet rumors that go around. Here, they have a collection of factory type urban legends about people at the lowest level of an organization who make amazing suggestions for the company, the “why didn't I think of that?” variety.

This is fun reading, but it's also a good reminder to think about getting full participation from your employees. That doesn't necessarily mean a formal “suggestion program”, but rather getting out there (as an engineer or manager) and listening to your employees. How many of your problems could be fixed by listening to the expert who's out there every day as opposed to a high-priced Six Sigma black belt who will study the problem for months on end?

There's much untapped potential in our organizations, let's figure out how to bring it out.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. His next book, to be released in 2018, is Measures of Success.

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