Can You Ignore Your Customers For a Week?

1

Since I've been moving into “lean healthcare” consulting, I am joining one of the healthcare management societies, analogous to an APICS type organization, I suppose. I'll leave this group un-named.

As I was poking around their website, I clicked on the bookstore, to be greeted wth this:

Please mark your calendar! Due to our annual physical inventory no orders will be shipped January 5 through January 13, 2006. We will resume shipment on January 16, 2006. Thank you for your patience.

Wow, how un-lean. This organization doesn't purport to be lean, but it's hard not noticing the lack of customer focus that's required to shut down for more than a whole week, due to their internal operations needs (a physical inventory). Most of us don't have that luxury, do we???

Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author's copyright.


What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn.

Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.


Get New Posts Sent To You

Select list(s):
1 Comment
  1. […] Can You Ignore Your Customers for a Week? […]

Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.