Interesting quote, about the power of small improvements:
“Toyota just saves and saves in a million little ways and then uses that money as a club against its competitors,” said Jim Olson, a former Toyota executive and now a guest lecturer in business at Winthrop University in Rock Hill, South Carolina.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.