This was on “The Daily Show” on Comedy Central. It is indeed a real graphic from the FEMA website (link here). It's scarily similar to a typical “PDCA” cycle (or “Deming Cycle“), but should it really begin and end with “DISASTER”? Let's hope we do better with our lean projects!
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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