By September 28, 2006 2 Comments Read More →

Amateurs Do It Right….

I like this quote from, of all companies, General Motors — a GMC Truck ad:

“Amateurs work until they get it right. Professionals work until they can’t get it wrong.”

The ad shows images of football, but it makes me think of our lean efforts. Did you prepare enough, train enough, coach enough, practice enough to do it right once or to make sure you’re doing it right every day?

Professionals work until things are habit or automatic. Professionals would also, I suppose, error proof processes so things don’t go wrong.

I strive to be a professional. That’s my goal.


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on "Amateurs Do It Right…."

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  1. joe wilson says:

    Not to be nit picky, but isn’t the tagline more like “Amateurs work until they get it right. Professionals work until they cant get it wrong”.

    I don’t really care if GM’s ads are quoted accurately or not, but I think the actual line ties in more to the point you are trying to make.

  2. UAW says:

    Yes Mark I aggree with your comments. We must educate our employees well enough with this culture change that our Kazien events changes become second nature to us ,we must strive to make it a spontaneous respons to future improvements.This is when we have created the right emviroment,or we have successfully changed the culture.

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