Tag: Suggestion Box

This edition of Ryan McCormack's Operational Excellence Mixtape explores how organizations build improvement capability through goals, learning, and culture--not gimmicks or shortcuts. From designing...

I recently had an annual wellness exam through a hospital system's primary care group. Everything went well and I had a good experience. Even...

For decades, the suggestion box promised employee engagement and continuous improvement--but mostly delivered silence. In Lean organizations, Kaizen replaced the suggestion box with visible,...

TL;DR: Digitizing a suggestion box doesn't fix what's broken. Real Kaizen requires fast feedback, local problem-solving, and systems designed for continuous improvement -- not...

I'm looking forward to reading the new book by Uri Levine, the founder of Waze. It's titled: Fall in Love with the Problem, Not the...

Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare.  Patient satisfaction surveys...

As a senior advisor to KaiNexus and somebody who has been a member of the team since 2011, it's been amazing to see how...

Thanks to my friend Sylvain for sending me this cartoon. It would have been more timely for me to share this before Christmas, but there's an opportunity for improvement. The cartoon series is called Real Life Adventures by Gary Wise and Lance Aldrich. This particular cartoon appeared on December 13, 2017. Here's the top part... please click through to their website to see the entire cartoon and I'll talk about it here in this post, sharing links to other blog posts and videos on the topic.

Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on "Motivational Interviewing" (as I had...

Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary's General Hospital in Ontario: You can check out...

I've written a lot about suggestion boxes, and usually in the context of how they don't work well. Many aspects of traditional suggestion box systems sound great, but don't work in practice. What doesn't work: Boxes not being opened very often, being reviewed by a committee or executives...

As a guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "Gemba"...