These podcast episodes focus on Lean thinking as it applies to healthcare leadership, patient safety, quality, and culture. Conversations with physicians, executives, researchers, and improvement leaders explore how systems design, psychological safety, and daily leadership behaviors shape outcomes for patients and staff.
Rather than promoting tools or slogans, this archive highlights real-world experiences from hospitals, health systems, and healthcare innovators working to build safer, more reliable, and more humane systems of care.
Joining me today for episode #357 is Michael Conroy, M.D., the Chief Medical Officer of Sutter Medical Group in northern California. Mike was previously the Medical Director of the Lean Promotion Office for the Palo Alto Medical Foundation and he…
TL;DR: Psychological safety is a shared belief that you can raise concerns, admit mistakes, ask questions, or offer ideas without fear of blame or humiliation. Harvard Business School professor Amy Edmondson, whose 1999 research first established the concept, defines it…
So, an engineer, an architect, and a nurse walk into a hospital… no, that’s not a setup for the punchline to a joke. Today, in episode #355 of the podcast, I’m sharing three short conversations with three people who have…
Joining me for episode #354 of the podcast is Kim Hollon, the CEO and President of Signature Healthcare, based in Brockton, Massachusetts. I first met Kim about a decade ago and, as we discover during the podcast discussion, one of…
My guest for Episode #353 of the podcast is somebody whose work I’ve appreciated for a long time — Quint Studer. I was first introduced to his book Hardwiring Excellence back in 2005 and I’ve been following his work (and…
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient Care Quality and Safety in the Division of Hospitalist Medicine at the University of Florida in…
Cleveland Clinic’s daily tiered huddles are not just short meetings–they’re a Lean management system that connects front-line realities to executive decision-making in real time. By combining visual management, clear escalation rules, and psychological safety, these huddles help teams solve problems…
Our guest today for Episode 347 is Brad Parsons, the CEO of NEA Baptist, in Jonesboro, Arkansas. NEA Baptist is a 228-bed hospital and 140-provider medical group serving northeast Arkansas — part of Baptist Memorial Health Care Corporation. Brad is…
Joining me for Episode 346 of the podcast is Mark Ryan, a Transformation Coach and Lean Six Sigma Black Belt at Franciscan Health. Mark will be one of the hosts and facilitators at our upcoming “Kaizen Live!” site visit event…
My guest for Episode #343 of the podcast is Amanda Mewborn, an executive director of project management for Piedmont Health. I’ve known Amanda through the Society for Health Systems and she’s one of the very small number of people I…
My guest for Episode #342 of the podcast is Adam Ward, the author of Lean Design in Healthcare: A Journey to Improve Quality and Process of Care. Adam is an innovation process expert and independent advisor. He spent the first…
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what’s now called the “Theatre Cap Challenge” — a method for improving…
