Patient safety doesn’t improve through punishment, vigilance posters, or telling people to “be more careful.” It improves when leaders design safer systems, support speaking up, and focus on learning instead of blame. This archive brings together blog posts, podcasts, and reflections on patient safety through a Lean lens—exploring medical errors, near misses, psychological safety, leadership behaviors, and how healthcare organizations can reduce harm by fixing systems rather than blaming individuals.
tl;dr summary: Lean isn’t just efficiency… it’s safety, quality, delivery, cost, and morale. People often misunderstand that — they don’t know or they were taught the wrong things I often have the opportunity to teach a group of experienced healthcare…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Healthcare – Creating Value for Patients What have doctors learned about treating Covid-19 in the last year? Plenty. Some…
Today, I’d like to share some recent episodes from these two podcast series… Habitual Excellence Here are some of the latest episodes from this podcast that I host for Value Capture. Dr. David Mayer: A Moon Shot for Zero Patient…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Healthcare – Creating Value for Patients It is said that “if you fail to plan, you plan to fail”. …
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Healthcare – Creating Value for Patients Striving for zero harm is becoming more widely accepted in healthcare. Here, an…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Healthcare — Creating Value for Patients Listening may be a one of the most important skills of diagnosis. Our patients…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! One more note from Mark: Check out Episode 32 of “My Favorite Mistake” with consultant Michele Parrish as our…
I post here a lot about my most recent podcast series, “My Favorite Mistake,” but my first pandemic podcast project was a collaboration with the firm Value Capture. It’s a podcast series called “Habitual Excellence,” using a phrase from Paul…
Today is the World Health Organization “World Patient Safety Day 2020.” Patient safety is not just an American healthcare issue — see some statistics I have compiled over the years. At one point, the per capita rate of people killed…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Virginia Mason’s 20 year pursuit of measurably better value for patients is paying off during pandemic-related travel restrictions through their innovative mix of telehealth and in-person care.…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Health Care Workers Protect Us. It’s Time To Protect Them. Great article in HBR by Ken Segel and John Toussaint. Volume-based incentives drive behaviours — often…
Back in May, I shared the first episode of a podcast that I’m producing for the firm Value Capture… it’s called “Habitual Excellence.” I won’t do a blog post here for each new episode, but I did want to share…
