Tag: Healthcare
Operational Excellence Mixtape: November 22, 2019
Healthcare - Creating Value for Patients
Healthcare improvement is often done through QI projects in an "artisan" fashion. To improve healthcare improvement, combat bias and us...
How Does a Loving & Caring Organization Get Accused of Treating...
Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!
Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...
Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...
A Continuing Culture of Continuous Improvement at UMass Memorial Health
I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health System:
More than...
Operational Excellence Mixtape: November 8, 2019
Healthcare - Creating Value for Patients
"Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...
A Fantastic Video About Toyota Helping a Hospital in Brazil
When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno Kosima, pictured at left....
Operational Excellence Mixtape: October 25, 2019
Healthcare - Creating Value for Patients
If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...
A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement,...
When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's that...
Operational Excellence Mixtape: October 11, 2019
Healthcare - Creating Value for Patients
Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges...
Operational Excellence Mixtape: September 27, 2019
Healthcare - Creating Value for Patients
Globally, at least 5 patients die every minute due to unsafe care. For Patient Safety Week, the World Health Organization...
When Problems are Hidden in Kudos: From Celebrations to Root Cause...
I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I used...