Tag: Healthcare

Operational Excellence Mixtape: November 22, 2019

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Healthcare - Creating Value for Patients Healthcare improvement is often done through QI projects in an "artisan" fashion.  To improve healthcare improvement, combat bias and us...

How Does a Loving & Caring Organization Get Accused of Treating...

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Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...

Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!

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Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...

Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...

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Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...

A Continuing Culture of Continuous Improvement at UMass Memorial Health

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I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health System: More than...

Operational Excellence Mixtape: November 8, 2019

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Healthcare - Creating Value for Patients "Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...

A Fantastic Video About Toyota Helping a Hospital in Brazil

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When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno Kosima, pictured at left....

Operational Excellence Mixtape: October 25, 2019

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Healthcare - Creating Value for Patients If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...

A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement,...

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When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's that...

Operational Excellence Mixtape: October 11, 2019

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Healthcare - Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges...

Operational Excellence Mixtape: September 27, 2019

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Healthcare - Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe care.  For Patient Safety Week, the World Health Organization...

When Problems are Hidden in Kudos: From Celebrations to Root Cause...

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I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I used...