PATIENTS AREN’T CARS

 

Five-panel American Chopper argument meme. One man says Lean doesn't work in healthcare. The other says there's plenty of evidence of its efficacy in improving outcomes. The first says its reductionist toolset is completely ineffective in complex adaptive systems. The second says its principles are derived from complex socio-technical systems. The first man yells: Patients aren't cars.
By Ryan

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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