Tag: Gemba

Gemba Walks, Leadership Behavior, and Learning Where the Work Happens

Gemba means “the real place”—where work actually happens, problems become visible, and leadership behavior matters most. These posts explore what going to the gemba really means beyond symbolic walk-throughs, dashboards, or status updates.

Drawing from Lean, Toyota practices, healthcare, manufacturing, and knowledge work, this archive focuses on gemba as a leadership practice: listening more than talking, asking better questions, building trust, and creating the conditions for daily improvement rather than fear or performance theater.

My Thoughts on “10 Ideas That Hospital and Health System CEOs...

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I saw this piece by Bob Herman at Becker's Hospital Review and ended up writing a blog post here instead of writing a long...

Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic

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California week on the blog continues after yesterday's post about Lean at San Francisco General Hospital. Today, I'm flying to Los Angeles to attend the...

Secretary Shinseki Has Resigned; Will Things Change at the VA?

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=Following up on posts from Monday and Wednesday, we see this headline today: "Shinseki resigns after VA scandal." As I wrote about on LinkedIn, instead...

Toyota’s Blog on Pillars of the Toyota Production System & Lean

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I didn't know , until yesterday, that Toyota has an official company blog (at least for Toyota UK). Even though I've learned from Toyota people...

Things That Make Me Worry About My Colonoscopy: Patient Safety

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Sorry to get all Katie Couric on you, but I'm going to have a colonoscopy on Friday. I turned 40 last October and I...

What I’ve Been Reading Lately: Not Doing Kaizen, Engaged Sailors, Etc.

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Every once in a while, I have too many browser windows open and it slows my computer down. That's when I dump a bunch...

The Truth About Data and PDSA/PDCA from a Toyota Publication

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Out there in the Lean and quality improvement communities, you sometimes hear some silly things. Sometimes, I want to attach the "Lean As...

Reader Question: Pros & Cons of Observing in the Workplace

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I was asked a question by a Twitter follower over the weekend: "What are the pros & cons of using direct observations in hospital environment...

Fantastic Mixed Media Online Presentation about Lean in Healthcare

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I recently stumbled across a very interesting and well-produced mixed-media presentation that starts with the sounds of snow crackling under a pair a boots......

Lean For Thought

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Mark's Note: I'm just getting back from vacation, so we're wrapping up the guest posts. Today's post is by Christina Kach and you can...

Parallels and Learning Between Aircraft Engine MRO and Human Healthcare

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My wife is a leader in a business (not GE) that does aircraft engine "MRO" work - maintenance, repair, and overhaul. I've been able...

Don’t Let Looking at Data Keep You From Seeing Reality

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I recently read an article (a case study) about "Lean Six Sigma" in a publication. It's not online, so I can't link to it,...
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