Tag: Gemba

Don’t Let Looking at Data Blind You From Seeing Reality

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I recently read an article (a case study) about "Lean Six Sigma" in a publication. It's not online, so I can't link to it,...

Weekend Fun: An Example of Poor Problem Solving

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Here's a funny ESPN commercial featuring PGA golfer Rickie Fowler. Fowler is pouring coffee, yet he makes some bad assumptions about which coffee is decaf...

Gemba Wine: Variation in Wine Seals and Variation in Customer Needs

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My wife and I just got back from four days in Napa and Sonoma counties doing, ahem, "gemba walks" at a number of wineries,...

Data vs. Facts – Bridge Wait Times & Hourly Rounding

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There's a great Taaichi Ohno quote that I was reminded of last week (see a previous post from 2010 on this). "Data is of course...

Have Staff Really Lost Sight of the Patient Experience?

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Dr. Delos ("Toby") Cosgrove, President and CEO of the famed Cleveland Clinic, wrote an article on LinkedIn recently: "Patient Experience: Time for Hospitals to...

Toyota’s Jamie Bonini on Organizational Culture

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Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini,  General Manager of the  Toyota Production System Support...

Lean Thinking (Finally?) Gets to Chrysler Windsor Plant?

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This article appeared back in March... March of 2013... as in this year: "Windsor Chrysler workers reduce waste to be world class." I mean,...

Toyota Brings TPS & The Toyota Way to India – The...

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Here's a fascinating article: "How Toyota brought its famed manufacturing method to India." The piece starts with a story about a classic Toyota management practice...

Tips for Shadowing in Healthcare

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"Shadowing" is a very powerful method. In a healthcare setting, we can shadow patients or staff to better understand the "current state" of how...

Society for Health Systems Conference – Roger Gerard, ThedaCare

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Saturday at the Society for Health Systems conference, included an excellent keynote address from Roger Gerard, from the ThedaCare health system, co-author with Dr....

Toyota’s Respect for People Principle: The Heart of Lean Thinking and...

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tl;dr: In this post, Mark explores Toyota's principle of "Respect for People" within the context of Lean methodologies. He delves into how this principle...

#LeanStartup Conference 2012 Notes – Get Out of the Building

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In his kickoff to the Lean Startup Conference, Eric Ries promised that there was so much content and so many speakers crammed into the...