Tag: Gemba
Lean or “Customer Development” – Get Out of the Office
Thanks to Patrick Vlaskovits, a guest in my Podcast episode #99, for posting a photo of a Southwest Airlines magazine blurb about Steve Blank,...
How “Waste” is Like Osama Bin Laden
A few days ago, as I was glued to the coverage of Osama Bin Laden's death and the implications around the world, I was...
Questions about and Lessons from a Steering Wheel Falling Off
In the news yesterday, a General Motors recall over what could be just one isolated steering wheel problem in an Ohio-built Chevrolet (don't call...
Local News Stories About a Healthcare Value Leaders Network Visit to...
Recently, a group of leaders from the third cohort in the Healthcare Value Leaders Network visited Mercy Medical Center in Mason City, Iowa for...
Podcast #116 – Jim Womack, His New Lean Book ‘Gemba Walks’
Episode #116 is a chat with Jim Womack, founder and former Chairman of the Lean Enterprise Institute, now their Senior Advisor and author of...
From SHS: Ohio Health Reduces Surgical Site Infections Using Lean
A few weeks back, I attended the Society for Health Systems (SHS) Conference in Orlando, where I chaired the Patient Flow track. There were...
Systems in Place to Prevent These Medication Errors? Seems Not…
A few weeks ago, I saw a horrific story about a retail pharmacy error in the article "Pharmacy Mistakenly Gives Pregnant Woman Abortion Pill."...
“Project Search,” Lean, Cincinnati Children’s, and Respect for People
I had the most amazing morning a few weeks ago when I was in Cincinnati for the TechSolve lean healthcare event. Thanks to...
Living in Your Customers’ Shoes – Airport Car Rentals & Lessons...
This might seem like a random topic, but what the heck, it's a Friday. I arrived in Orlando yesterday for the Society for Health...
10 Key Lean Mindsets for Healthcare
I really enjoyed having the chance to be in Cincinnati yesterday to participate in a Lean Healthcare workshop put on by TechSolve, a non-profit...
Do Good Coaches Brush Off Feedback from the Team as Whining?
I got a question via Twitter yesterday from somebody who asked how to help production operators make the case to supervisors that their kaizen...
Notes From My Second Day at #IHI 2011
Following up my notes from Day 1, I'm sharing my notes from the second full day I attended on Wednesday, December 8 2010.
Here, in...
