Tag: Deming

W. Edwards Deming: Leadership, Quality, and Continuous Improvement

W. Edwards Deming’s ideas about leadership, systems, variation, and psychology continue to shape how organizations pursue quality and improvement. This archive brings together blog posts, podcasts, and reflections exploring Deming’s teachings—and how they apply to Lean, healthcare, management, and continuous improvement today. Many of these posts challenge common misinterpretations of Deming’s work, emphasizing that quality cannot be delegated and that improvement starts with leadership.

Paul O’Neill Talks ThedaCare, Lean Healthcare on CNBC

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Here is about five minutes of video (no longer available, sadly) of Paul O'Neill (former CEO of Alcoa and former Treasury Secretary) talking about...

Looking Back – What Dr. Deming Taught the Japanese

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Last week, I had a chance to see one of the "Deming Library" videos (on loan to me by Claire Crawford-Mason). BTW, I'll be...

Podcast #156 – Mike Stoecklein, Memories of Working with W. Edwards...

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Listen: My guest for episode #156 is a friend, Mike Stoecklein, the Director of Network Operations for the Healthcare Value Network. I was able to...

Dr. Don Berwick’s Timeless Blueprint for Continuous Improvement in Healthcare

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Last week, I blogged about the 1989 New England Journal of Medicine article by Dr. Donald M. Berwick, "Continuous Improvement as an Ideal in Health...

I’m Sorry, Did You Blame Me?

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Hat tip to Mike S. for pointing out this HBR article "Why "I'm Sorry" Doesn't Always Translate." The piece talks about the differences in cultural...

Dr. Don Berwick on Kaizen in Healthcare: Ahead of His Time...

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TL;DR: Long before Lean and Kaizen became common language in healthcare, Don Berwick argued in a 1989 New England Journal of Medicine article that...

The Two Root Causes of Everything?

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One thing I have enjoyed in the past few years is meeting and working with more people with direct experience working at Toyota (including...

MD Anderson Presentation: W. Edwards Deming: The Man and the Message

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MD Anderson Cancer Center shares a lot of great material online and at conferences. here is an audio presentation (with slides) by  Doris Quinn,...

Learning from Medical Mistakes: Why Preventable Errors Keep Repeating in Healthcare

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Preventable medical mistakes remain one of the most serious challenges in healthcare, yet many hospitals still struggle with learning from medical errors and preventing...

ASQ Influential Voices: Quality & Social Responsibility (& Lean)

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In this month's ASQ blog post, their CEO Paul Borawski writes a new post "The Intersection of Quality and Social Responsibility," where he defines...

“Blame & Shame” is Shameful

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Many leaders in healthcare (including John Toussaint, Paul Levy, and others) are working to eliminate the "name, blame, and shame" culture that often exists...

Jerks Can Be Creativity Killers, Alright

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Saw this in the most recent Fast Company:   Is Your Manager A Creativity Killer? If the manager is something like a case study from...
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