W. Edwards Deming’s ideas about leadership, systems, variation, and psychology continue to shape how organizations pursue quality and improvement. This archive brings together blog posts, podcasts, and reflections exploring Deming’s teachings—and how they apply to Lean, healthcare, management, and continuous improvement today. Many of these posts challenge common misinterpretations of Deming’s work, emphasizing that quality cannot be delegated and that improvement starts with leadership.
Reflecting more on my recent Japan tour (see previous posts) one word came up in my notes: artifacts. One dictionary definition of that term is straightforward: “any object made by human beings, especially with a view to subsequent use.” Another…
This week, I was able to drop by the annual Lab Quality Confab event since it was being held in here in San Antonio. There were some things I heard during a few presentations about Lean or change management, such…
Although I don’t get to play much anymore, I used to be a pretty serious drummer (I almost said “musician,” but that invites jokes that drummers aren’t really musicians). I was more of a percussionist — playing everything from timpani…
Mark’s note: Today’s vacation post is from my good friend Dan Markovitz, who normally blogs here. Listen to my podcasts with him here and here. By Dan Markovitz: You’d think by now we’d be past this sort of nonsense that…
When I kicked off the “Lean Memes” contest last month, I had no idea what I was starting… I figured I’d get a handful of entries. Well, I got well over 100 from a number of people, including 5 or…
As the creator of the admittedly awkward L.A.M.E. acronym (meaning Lean As Mistakenly Explained or Lean As Misguidedly Executed), one burden is that I often get emails tipping me off to L.A.M.E. sightings. In a nutshell, it’s L.A.M.E. when a…
Here are two blog posts that my co-author, Joe Swartz, and I were very happy to see about our book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements: From the Virginia Mason Medical Center Blog: “Could this new book…
I didn’t have a post yesterday because it was the Labor Day holiday here in the U.S. While I’m not a “worker,” in the sense of an hourly employee or union worker anymore, I still enjoyed the day off with…
Here is about five minutes of video (no longer available, sadly) of Paul O’Neill (former CEO of Alcoa and former Treasury Secretary) talking about the power of Lean healthcare on CNBC. O’Neill talks about leading organizations like Virginia Mason, Intermountain,…
Last week, I had a chance to see one of the “Deming Library” videos (on loan to me by Claire Crawford-Mason). BTW, I’ll be interviewing Claire soon about her reflections on working closely with W. Edwards Deming for the production…
In this 2012 conversation, Mike Stoecklein reflects on nearly a decade of learning directly from Dr. W. Edwards Deming — attending and helping with the famous four-day seminars, exchanging letters, and watching Deming consult with clients. Mike also tells the…
Last week, I blogged about the 1989 New England Journal of Medicine article by Dr. Donald M. Berwick, “Continuous Improvement as an Ideal in Health Care.” Dr. Berwick wrote that kaizen (as continuous improvement) is not alien to healthcare, as…
