Tag: Deming

One thing I have enjoyed in the past few years is meeting and working with more people with direct experience working at Toyota (including...

MD Anderson Cancer Center shares a lot of great material online and at conferences. here is an audio presentation (with slides) by  Doris Quinn,...

Working in healthcare, it's hard not finding stories about preventable errors. I keep hearing stories from friends and family - such as my relative...

In this month's ASQ blog post, their CEO Paul Borawski writes a new post "The Intersection of Quality and Social Responsibility," where he defines...

Many leaders in healthcare (including John Toussaint, Paul Levy, and others) are working to eliminate the "name, blame, and shame" culture that often exists...

Saw this in the most recent Fast Company:   Is Your Manager A Creativity Killer? If the manager is something like a case study from...

I went through our new book  Healthcare Kaizen to categorize the different improvement examples in the book... We have, by my count, 124 examples from...

ASQ and others have announced the passing of a quality legend, Dr. Genichi Taguchi, in Japan, at age 88. Dr. Taguchi is known for, among...

Here are some notes and key points from Day 1 of the Lean Healthcare Transformation Summit. There are over 500 people here from North...

After meeting him at a conference a few years back, I consider Patrick Anderson, executive director of Chugatchmiut, to be a good friend in...

As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...

Dr. W. Edwards Deming famously said that managers can't hope to motivate employees, as they can only hope to not demotivate them. I wrote...