Tag: Blame

Blame, Accountability, and Leadership in Lean

Blame is often mistaken for accountability—but in practice, it creates fear, silence, and surface-level compliance. These posts examine blame through a Lean and systems-thinking lens, showing how punishment-based responses undermine learning, psychological safety, and continuous improvement.

Across healthcare, manufacturing, aviation, and leadership culture, this archive focuses less on who to fault—and more on how leaders design systems that either encourage learning or drive mistakes underground.

Moving Backward on Airline Safety?

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Three airlines drop self-reporting safety program - USATODAY.comDropping this program has got to be one of those "process indicators" of airline safety. I can't...

What "Crunch" Can You Blame?

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Credit crunch - Wikipedia, the free encyclopediaI hate the term "credit crunch." It's used in headlines as a noun, a "crunch" that's some sort...

The USPS Should Error Proof This

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Express Mail: USPS Says Guaranteed Overnight Isn't Guaranteed. What? Saw this post on The Consumerist blog about how the United States Postal Service does NOT...

New Lean Enterprise Institute Survey

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I'm not sure if the survey is available online, but I'm sure many of you just received the annual email survey from the Lean...

Cleaning Out the LeanBlog Backlog – March 27

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Sometimes, I have a collection of news stories or links that I either don't have time to blog about, assume you don't have time...

Dennis Quaid on 60 Minutes

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Dennis Quaid Recounts Twins' Drug Ordeal, Actor Tells 60 Minutes' Steve Kroft Medical Errors Kill Thousands - CBS News Did you see the actor Dennis...

Respect for People: US Army Edition

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strategy+business, the e-magazine from Booz, Allen & Hamilton, reports how the US Army is changing the way that it shares knowledge within such a...

A Lean Guy Reads the WSJ

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A few short thoughts from today's WSJ:'Headwind' Blows As Top Executives Navigate Trouble - WSJ.comAs I was reading the first article, above, about executives...

Some Questions About Managers

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Earlier this week, I asked some questions that managers and leaders should ask, prompted by an email I received through the blog.I've been thinking...

This Story Gets It Right On Healthcare Errors

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'It's never just one thing' that leads to serious error - Los Angeles TimesThis is a stunning headline, it's pretty amazing (in a good...

Quaid Case Update: Whose Responsibility is Standardized Work?

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If you're a regular reader, you might recall the Cedar-Sinai medical error that harmed Dennis Quad's twins (and others). Quaid and his wife are now...

Adverse Drug Events and Harm in Hospitals – Follow Up on...

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Here are some follow-up articles, quotes, and data following up on the news from the other day that Dennis Quaid's twins were impacted by...
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