OK, Monday = sports day on the Lean Blog, apparently. I'll get it out of my system today and get back to more traditional industries soon…
This is a pretty systemic error when EVERY player on the Washington Nationals baseball team has their team name misspelled on the front of their uniform (click on the link above for a photo).
Just now, I heard Tony Kornheiser from ESPN's “Pardon the Interruption” give the typical traditional management response that somebody MUST be fired as a result of this. Somebody must be blamed!!!
Is it embarrassing? Yes? Should the Nationals figure out what happened and how to prevent it from happening again? Yes. Does firing someone help? Does it undo the problem? It's an egregious error. But what's the proper response?
How would you handle this? Hire more inspectors to make sure the uniforms are correct before the players take the field? What thoughts do you have here? How would you handle it if you were President of the team?
Where is the balance between “holding someone accountable” and taking actions that really improve the system?
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