Tag: Culture

Organizational Culture: Leadership, Behavior, and How Work Really Gets Done

Organizational culture isn’t what leaders say—it’s what people experience every day based on management behaviors, systems, and priorities. This archive brings together blog posts, podcasts, and reflections on culture through a Lean lens, exploring how leadership decisions shape trust, psychological safety, learning, and performance. Many of these posts draw on lessons from Deming, Toyota, healthcare, and real organizations to show that culture is not a program to roll out, but an outcome leaders create—intentionally or not.

Medical Errors in Hospitals Still Occur at Alarming Rate

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It has been over 10 years since the publication of the Institute of Medicine's study on preventable medical errors: To Err Is Human: Building...

Bad News not Flowing Either Direction at GM?

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TL;DR: At GM, fear and poor leadership blocked bad news from flowing both up and down the organization. Executives were shielded from reality, frontline...

How Does Your Team React to a New Person?

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I 've mentioned here, I think, that I was in The Netherlands earlier in June for almost a week. I was invited to speak...

Bad News Not Flowing Up at Boeing?

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Tomorrow's blog post today... not that anyone will be reading anything non-Michael Jackson related. RIP. A modern tidbit... I learned about the news via...

How to Get Started with a Lean Culture?

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Here's another Lean Blog reader question from Joe, who writes:Last year I was part of an ERP implementation team at our company, and while...

Waste in the New Yankee Stadium Layout?

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New Yankee Stadium a winner, team a big loser to Tribe 10-2 - USATODAY.comIf you're not a Yankees fan, let's kick them while they're...

Employee Retention at the Lean Dentist’s Office

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leanblog.org | Lean Blog: Q&A With the Lean Dentist, Part 2This is an old post from 18 months ago, but someone asked Dr. Sami...

What Sets Toyota Apart?

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TL;DR: Toyota stands apart because every employee is empowered to improve their work every day. That combination of respect for people, daily improvement, and...

The Positive Business Manifesto – Hoshin Planning for Employee Engagement

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By Adam Zak, Adam Zak Executive Search:I've been writing quite a bit lately about why respect for people, often vividly demonstrated when your team...

Two Sentences That Don’t Help

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I've blogged before about the "20 things supervisors shouldn't say."I'll throw out, for discussion, two phrases that are awful to hear in the context...

Lean is More than a Toolkit

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I had a great conversation with a fellow healthcare lean thinker the other day. She shared my book, Lean Hospitals: Improving Quality, Patient Safety,...

Eliminating Waste through Direct Communication

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Eliminating He Said, She Said « Sharing thoughts, ideas and suggestions on hardwiring successI really like Quint Studer's books, not just for healthcare,...
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