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Smiles, Sharpies, and Systems: What Do Starbucks Customers Really Value?

Mark Graban - October 1, 2025 1

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Lean Coffee Talk #5: From Miss Piggy to Spinal Tap, and...

Mark Graban - September 26, 2025 0

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Lean Coffee Talk #1 (Lean Whiskey #51): Starbucks, Honeywell, Tariffs, and...

Mark Graban - March 14, 2025 0

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Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided...

Mark Graban - September 11, 2024 5

**Alt Text:** A Starbucks counter displaying two drinks labeled "Mark." On the left is a tall hot coffee in a white cup with a sleeve, and on the right is a Nitro Cold Brew in a clear plastic cup with a domed lid, filled with a frothy cream top. The drinks are placed on a dark, textured countertop with a section labeled "H-M" in white letters. The background shows a part of the store's interior with coffee equipment and a barista in the distance.

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The Inconsistent Mobile Order Delivery Process at Starbucks Can Be Frustrating

Mark Graban - April 23, 2024 10

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The Third Time (Almost the Fourth) Was the Charm at Starbucks...

Mark Graban - May 30, 2023 2

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Lean Whiskey #39: Does Starbucks’ CEO Serving Coffee and Uber’s CEO...

Mark Graban - May 5, 2023 0

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Lean Whiskey #37: Starbucks’ Gemba, Toyota’s Tour, Product Innovation & Lean...

Mark Graban - December 22, 2022 0

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Was I the Worst Customer at Starbucks — or the Best?

Mark Graban - September 3, 2020 8

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Podcast #372 — Karen Gaudet on Lean at Starbucks and “Steady...

Mark Graban - May 27, 2020 0

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Starbucks Risks Getting Burned on the Metrics Rollercoaster

Mark Graban - February 6, 2020 1

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Starbucks Ad Influenced by Their Lean Education?

Mark Graban - December 17, 2010 3

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Kevin McMullan on Lean Without Layoffs: The Commitment That Makes Continuous Improvement WorkNovember 5, 2025
Good points Mark, Really relevant. There are many areas where any extra folks can be applied when improvements are made…
Kodo on Profitable at Any Price: Lessons from Toyota, Daily Kaizen, and Safer Workplaces with Gregg StockerOctober 31, 2025
Lean was never about efficiency. It’s about awareness. Deming didn’t teach process control — he taught seeing systems as living…
Anonymous on Ghosts, Zombies, and Frankenstein Processes: A Lean Halloween ReflectionOctober 31, 2025
I can’t tell you how timely this is as I reflect on my performance this past year. It’s helped me…
Joe Swartz on How a Pharmacist-Led Kaizen Improved Cardiac Care and Reduced Costs by $90,000 a YearOctober 20, 2025
Hi Mark, You write so well. I think you captured the essence of the improvement concisely. It reminds me of…
Stacey on The Plimsoll Line: Mistake Proofing the Overloading of ShipsOctober 19, 2025
My sentiments (thoughts), such as yours, were exactly my thoughts too; learning about the 'how & why's' of things, at…

starbucks - search results

Smiles, Sharpies, and Systems: What Do Starbucks Customers Really Value?

Lean Coffee Talk #5: From Miss Piggy to Spinal Tap, and...

Lean Coffee Talk #1 (Lean Whiskey #51): Starbucks, Honeywell, Tariffs, and...

Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided...

The Inconsistent Mobile Order Delivery Process at Starbucks Can Be Frustrating

The Third Time (Almost the Fourth) Was the Charm at Starbucks...

Lean Whiskey #39: Does Starbucks’ CEO Serving Coffee and Uber’s CEO...

Lean Whiskey #37: Starbucks’ Gemba, Toyota’s Tour, Product Innovation & Lean...

Was I the Worst Customer at Starbucks — or the Best?

Podcast #372 — Karen Gaudet on Lean at Starbucks and “Steady...

Starbucks Risks Getting Burned on the Metrics Rollercoaster

Starbucks Ad Influenced by Their Lean Education?

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