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Zachary Capen on The Longer Starbucks Coffee Stopper Is Obviously Waste… Unless It Is NotMarch 2, 2026
I agree! At first glance, the longer stopper did look a lot like a waste. It is so easy to…
Jack Benedict on Before “Just Culture,” There Was NUMMI: Learning Instead of BlamingFebruary 25, 2026
While reading this blog post I found it very interesting how NUMMI is explained. The author discusses that NUMMI results…
William Brew on When “AI Improvement” Adds Waste Instead of Value: A Hotel Valet ExampleFebruary 24, 2026
One takeaway I have from this article is that, as stated, adding technology does not always add value. Adding the…
Zachary Capen on Daily Healthcare Kaizen: Real Examples of Small Improvements That Make a DifferenceFebruary 23, 2026
This post highlights how important daily kaizen practices are in making small improvement so that you don't have to make…
William Brew on Ray Zinn on Learning from Mistakes — and Why “Fail Fast, Fail Often” Misses the PointFebruary 10, 2026
I love how this post talks about why "fail fast, fail often" can be misleading. The blog states that the…

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Two speech bubbles side by side: one contains a bulleted list, the other contains a question mark.

Why a Lean Coach Asks Questions Instead of Giving Answers

March 1, 2026

A split illustration of two open books on a wooden desk with a stethoscope. The left book shows a cloud of random floating letters forming a cloud, with diffuse light. The right book shows structured bulleted text flowing through a mechanical spine into an organized outline with a light beam. A bookshelf is in the blurred background. Modern digital style with teal and warm tones.

Why I Built My Own AI Instead of Telling You to...

February 28, 2026

Japanese-style graphic depicting the human-centric side of Lean production. An AI character explains to a student that true Lean means eliminating waste while protecting jobs ("No Layoffs"), represented by a collaborative team icon and a "Kaizen" whiteboard.

“How Do I Use Lean to Reduce Headcount?” — Why ChatGPT’s...

February 26, 2026

New! Check Out Mark's Lean Hospitals AI CoachFree Demo

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