Category Blog

All Blog Posts

All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.

"The Customer Is God"

tompeters! This quote came from a frenetic Tom Peters slide deck (link above, see slide #14). “THE CUSTOMER IS GOD AND THE MARKET DECIDES EVERYTHING.” That sounds pretty much a lean philosophy to me. Make only what the customer wants,…

Lean Eyes on Customer Service

Evolving Excellence: Adventures in Customer Service I was already thinking of blogging on customer service adventures today when I saw the post by Kevin Meyers on his blog. His post is worth reading, as it illustrates how a lean process…

2006 Shingo Prize Winners

Reliable Plant Magazine The latest Shingo Prize winners have been announced. Congratulations to them all! And good luck to them all! I hope they realize that their lean journey isn’t over, it’s only just begun. Now some have taken issue,…

What Are We Searching For?

No, this isn’t a 5S discussion. Every once in a while, I peek at the blog servers stats to see what people search for (on Google, for example) before getting here to the blog. This is just a sample that…

Lean As A Business System

IndustryWeek : Continuous Improvement — Taking A Big-Picture Approach To Lean Here’s a good column from IW, comparing the enterprise lean approach of Newport News ship building with the “plant floor only” approach taken by GM and Ford. An excerpt:…

Why doesn’t this marker cap fit?

Bad Designs – Why doesn’t this marker cap fit? This is a fascinating website, full of examples of things that are designed poorly. Many of them are designed poorly because they don’t include error proofing as a core principle, such…

What Are Your Reasons?

Seth’s Blog: The Reason A great piece here on Seth Godin’s blog. He’s primarily a marketing guru, but I thought this was thought-provoking about why things “have always been this way.” It certainly applies in the lean world, we forget…

New Q&A With Jim Womack

Here is the latest exclusive Lean Manufacturing Blog Q&A With Jim Womack, author of Lean Solutions and founder of the Lean Enterprise Institute. We did an extended Q&A late last year, and here are some new responses to our questions…

Paperless Boardroom at Toyota

Article Link I found this story today about the newly developed ‘Paperless’ Boardroom at Toyota. By utilizing and combining IT technologies a boardroom was created that allows for a variety of electronic data management functions. The article purports that this…

Get Your Payback From Lean!

Leading Lean: Get Your Payback From Lean! Here’s the latest column from Jamie Flinchbaugh, focused on leadership’s responsibility to create opportunities for successful factories. If you’re freeing up resources, equipment or people, it’s the responsibility of top management to find…