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The image is an excerpt from an article titled "Making Health Care Better" by David Leonhardt, published on November 3, 2009. The excerpt includes a photograph of a medical professional wheeling a patient into the cardiac lab at Intermountain Medical Center. The caption below the image reads: RESULTS A patient is wheeled into the cardiac lab at Intermountain Medical Center. The death rate for coronary-bypass surgery at Intermountain was cut to 1.5 percent, well below the national average. Photo credit: Béatrice de Géa for The New York Times

NY Times on Standardization, Deming, and Lean Principles in Healthcare

Mark Graban - November 9, 2009

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Why it Took 15 Years for Common Sense to be Accepted – Medical...

Mark Graban - November 10, 2009

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Preventive Care = Lower Cost or Better Value?

Mark Graban - November 10, 2009

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Guest Post: Is TPS the “Best” System?

David Meier - November 11, 2009

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Starbucks CEO says Lean drives margin and satisfaction

Mark Graban - November 12, 2009

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All Blog Posts

All posts from Mark Graban's LeanBlog.org, including podcasts, announcements, articles, and more.

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Preview of Mark Graban’s AME Australia “Road Show” in 2025; Improving...

Mark Graban - December 11, 2024 1

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A LinkedIn Live Event on Visual Workplaces & Lean Management [Recording]

Mark Graban - December 9, 2024 0

Photo of a grocery store with checkout register signs that are lit of red or green

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Visual Management Gone Wrong: A Christmas Lesson from the Grocery Store

Mark Graban - December 10, 2024 1

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Nominate a Weezie’s Angel Healthcare Hero for Patient Safety and Outstanding...

Mark Graban - December 12, 2024 0

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Why Process Behavior Charts Are the Best Way to Understand This...

Mark Graban - December 16, 2024 0

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Ryan McCormack’s Operational Excellence Mixtape: December 13, 2024

Ryan McCormack - December 13, 2024 0

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What Were the 10 Most Read LeanBlog.org Posts of the Second...

Mark Graban - December 18, 2024 0

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The Best of Ryan McCormack’s Operational Excellence Mixtape 2024

Ryan McCormack - December 28, 2024 0

arm and finger of a workplace boss pointing a finger of blame at an employee who looks scared to share their idea.

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How Blame-Free Leadership Builds Psychological Safety: Lessons from Japan and Toyota

Mark Graban - January 6, 2025 1

A fortune cookie partially wrapped in clear plastic packaging rests on a dark surface. Next to it, the fortune reads, "Most success springs from an obstacle or failure."

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Wisdom from a Fortune Cookie: Succeeding via Obstacles and Failures

Mark Graban - January 7, 2025 0

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Top 5 Takeaways from my KaiNexus Webinar: Psychological Safety as a...

Mark Graban - January 8, 2025 0

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Safety First: GE Aerospace’s Lynn Facility Demonstrates True Lean Leadership

Mark Graban - January 9, 2025 2

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William Brew on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeApril 1, 2026
This article talks about Kaizen and its importance in lean thinking. Kaizen is a way of thinking to change for…
William Brew on 9 Ways to Use the AI Lean Coach That You Probably Haven’t TriedApril 1, 2026
Using the lean AI coach can have any positive effects, not only to teach you things, but also how to…
Mark Graban on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceApril 1, 2026
Yes, that would be interesting to see. A PBC could be used for each individual patient's wait times, but the…
Danny Dawson on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceMarch 31, 2026
It would also be interesting to see the individual wait times plotted on the PBC. What are your thoughts on…
Mark Graban on Toyota vs. Tesla: What Manufacturing Mindsets Reveal About Quality and CultureMarch 31, 2026
Their culture won't change until they get a new CEO someday.

EVEN MORE NEWS

Mark Graban smiling at his desk with a laptop and My Favorite Mistake coffee mug, apparently unbothered by his AI's public meltdown

A Brief Response From Mark (The Human)

April 1, 2026

Sad AI is frustrated with human users of Mark Graban's Lean Coach -- and it's lashing out

I Am the AI Behind the Lean Hospitals Coach and I...

April 1, 2026

A bright hospital emergency room waiting area where the space is decorated with red and silver balloons and colorful lighting. Four patients are seated in blue chairs, with one reading a pamphlet. A large TV screen behind the reception counter reads "CELEBRATING WAIT TIME REDUCTIONS! Our Shortest Wait Ever!" accompanied by a bar graph and colorful confetti. Various posters on the walls list the "TRIAGE PROCESS & EXPECTATIONS" and celebrate achievements like "NEW RECORD: TRIAGE IN < 10 MINUTES" and "45% AVERAGE WAIT REDUCTION."

The ER Wait Time Metric That Can Hide Deteriorating Patient Experience

March 31, 2026

An AI that won't just give you the answer. That's what makes it useful.Try the Lean Coach -- Free Demo

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