All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
Real-time feedback isn’t just for younger employees. What people of any generation want is timely, fair information they can learn from. The real risk isn’t fast feedback–it’s overreacting to normal variation. Leaders should provide frequent data and teach people how…
Today, I’d like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the 2019 Malcolm Baldrige National Quality Award. Read more in this news story or this press release.…
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient Care Quality and Safety in the Division of Hospitalist Medicine at the University of Florida in…
Continuous Improvement at UMass Memorial Health UMass Memorial Health has built a lasting culture of continuous improvement by encouraging thousands of small, frontline-generated ideas, not just large projects. Under CEO Eric Dickson’s leadership, teams prioritize ideas with the biggest impact…
TL;DR: A “not quite perfect” pint at the Guinness Storehouse shows how standard work, quick problem-solving, and relentless pursuit of perfection play out in real life–far beyond manufacturing. I’m writing this on Tuesday morning in Dublin, Ireland, where I have…
Joining me for Episode #351 of the podcast are my friends Joel Tosi and Dion Stewart, co-founders of the company Dojo & Co. They’re the authors of the new book (to be released on November 19) called Creating Your Dojo:…
Healthcare – Creating Value for Patients “Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an additional charge that was not indicated on the menu or previously mentioned by your waiter.…
Many of you have asked if I’m at the AME Conference this week in Chicago. I am not, as I had a previous invitation to speak at the Swiss Lean Conference today. My theme was Kaizen — engaging everybody, everywhere,…
It’s great to have Jamie Flinchbaugh back for another episode of the Lean Whiskey podcast. We linked up on Halloween night to share a drink and ideas about lean. We discuss air travel, which we both experience in volume, and…
My guest today is Tim Turner, who joined us previously in 2010 for episode #90. Tim was the lead author for a book called One Team on All Levels: Stories from Toyota Team Members that was about the Toyota plant and its…
Happy Halloween! I’ll actually be home to hand out treats as a countermeasure for possible tricks. A year ago, I did a KaiNexus webinar on Halloween that was a lot of fun. There were only two complaints about elements of…
A Toyota team applied the Toyota Production System in a Brazilian hospital to improve emergency care, reduce wasted motion, shorten waits, and make work easier for staff–showing TPS can improve healthcare systems, not just factories. When I was in Brazil…
