Throwback Thursday: A Scary (?) Halloween Webinar About Managing Metrics


Happy Halloween! I'll actually be home to hand out treats as a countermeasure for possible tricks.

A year ago, I did a KaiNexus webinar on Halloween that was a lot of fun… there were only two complaints about elements of my costume, but sometimes you have to mix things up and take some risks. I was an “Out of Control Chart” come to life, as inspired by the drawing below — and this full cartoon.

Here is the recording of the Halloween webinar via YouTube:

If you don't want to watch a video (or if you can't for whatever reason), you can read more about the webinar in my blog post from last year:

Again, you can, if you like, get a more straightforward treatment of this material in an earlier webinar and you can also see the companion video and post that shows how to create a Process Behavior Chart. You can view all of my Process Behavior Chart webinars here.

Happy Halloween! Let's shift from “boo-wling charts” to something more robust. Remember, Process Behavior Charts don't have to be scary.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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