Summit 2011: Lean Transformation Videos from St. Boniface Hospital


We had a great first day at our Lean Healthcare Transformation Summit in Seattle (with lots of tweets from attendees you can follow along with). The Summit concludes with Day 2 today.

One of the plenary presenters was Dr. Michel  Tétreault, President & CEO of St. Boniface General Hospital in Winnipeg. In his talk, some of the key themes were the dual purpose of using Lean to help create perfect patient care AND a better workplace environment for their staff and employees.

I don't have video of the presentation to share, but here is a YouTube video that he shared during his session. As the process is improved, previously wasted time is redeployed to patient care. Nurses get more time for patient care, which is rewarding for nurses and better for patients.

Later in the day, Chief Medical Officer Bruce Roe shared video of representatives from their “Patient and Family Advisory Council” talking about participating in Lean improvement events, lending their voice, ideas, and efforts to improvement – it was described as “rewarding” and “transparent” by these patients. It's very exciting and inspiring to hear stories like this from so many hospitals that are presenting and attending this event…

Updated – here is the patient video that Bruce showed:


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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