Lean Healthcare Design Video Series – Part 3, Working Together for Results
Here is Part 3 of our video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the St. John's Clinic – Rolla (MO).
Here, we talk about how they worked with staff members and physicians to help changes processes and workflow along with the layout and design. How did they use communication to reduce anxiety and fear? How did Dr. Huss, as the champion for this, help get the physicians onboard with these changes?
Here is Part 3, it runs about 10 minutes:
You can also be notified of new installments by subscribing to the Lean Blog channel on YouTube.
Your host is Mark Graban, author of the book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction” and the founder of LeanBlog.org.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.