I was interviewed recently by Quality Digest about my book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction (first edition).
.The video appears on their webpage, www.qualitydigest.com or you can click here to play it on their website.
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If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
